FAQs & Support

ABout BOdil jane Shop

What is the story behind Bodil Jane Shop?

Bodil Jane Shop is the online shop of Amsterdam based illustrator Bodil Jane. Bodil Jane graduated from Willem de Kooning Academy in 2014. She has been working for clients and brands from all over the world ever since and is represented by illustration agency Folio Art. She spends the time that is left on designing products for her online shop. Bodil Jane Shop is actually just an excuse to keep creating stuff for fun!

What kind op products are available on Bodil Jane Shop?

Bodil Jane offers a range of colorful products, fully designed by herself: prints, stationery, homeware and apparel. All of the products are manufactured in small numbers, keeping our environmental impact in mind. Most of the products that you will find in this shop are exclusive and not to be found anywhere else, because Bodil Jane does not offer wholesale.

Next to these exclusive items you will find products and books that Bodil Jane designed in collaboration with other brands and publishers. Her aim is to sell all of her designs in one place: this online shop!

In what ways does Bodil Jane Shop help the environment and the community?

Making sure that Bodil Jane Shop is ethical is very important to us! This means we aim to reduce waste, reuse materials and use as less plastic as possible. Especially when designing new products we keep this in mind. But we also never waste any existing stickers or packaging materials, even if we would actually prefer to design new ones. First we use what is already there.

To pack our orders we aim to reuse materials whenever possible. So do not be surprised if the cardboard box looks like it has been used before. It may not look as fresh, but it is a lot better for our planet. If we will use a new cardboard box it will always be made from FSC certified cardboard. We only use paper tape and paper box fillers. If you find plastic box fillers in your parcel it is because we have reused it. We use eco-friendly seal bags to package prints.

Our (new) FSC certified stickers are printed with soy-based inks on acid free paper. Same for the Bodil Jane tissue paper that we use to wrap some of the products. We aim to manufacture all products locally to avoid unnecessary cargo flights.

It is also important to us that the partners and manufacturers we work with establish an ethical working environment.

Do you offer wholesale?

Sadly we do not offer wholesale. Some brands that Bodil Jane has collaborated with do offer wholesale. Please find a complete list here.

Is there a Bodil Jane brick and mortar store in Amsterdam?

Unfortunately not! That would be a dream come true, but we are not there yet. Some brands that Bodil Jane has collaborated with might sell through brick and mortar stores (worldwide). Please find a complete list here.

Do you collaborate with influencers to promote Bodil Jane Shop?

We do not work with influencers at the moment. Bodil Jane is an influencer herself and therefore promotes her own shop too. If you are interested in free products in return for promotion: sorry, that is not possible.

Orders

How do I order from Bodil Jane Shop?

Ordering at Bodil Jane Shop is very easy! Go to the Shop page and select a category. Browse through the collection and place your desired products in the shopping cart by clicking the ‘add to cart’ button. Proceed to checkout by clicking the ‘checkout’ button. Choose the right shipping option, just follow the payment steps and your order has been placed! By ordering from Bodil Jane Shop you automatically agree with our Terms & Conditions.

Will I receive an order confirmation?

After your order has been placed you will receive an order confirmation e-mail right away. If you can not find it in your mailbox, please check your spam. If you can still not find the order confirmation, please send an e-mail to shop@bodiljane.com to check if something went wrong.

Is it possible to order a gift card?

We are sorry! At the moment we do not offer gift cards.

Can I add a gift note or gift wrap to my order?

We love that you are planning to order a gift! We will do anything we can to make it beautiful.

We can add a handwritten gift note to your order in any language. Please add your (short) message to the Additional Information form at the checkout. Do not forget to mention who is sending the gift (unless you want it to be anonymous of course). Please note we can not add gift notes to made to order products like throws.

If you add a gift note to an order, we will automatically wrap your order if possible. Unfortunately it is not possible for every product. For example, the prints are already very tightly packed in an envelope. Please note we can not wrap to made to order products like throws.

Payments

What payment options do you accept?

At the moment we accept the following payment options: PayPal, Apple Pay and creditcard payments through Stripe.

I am shopping from the Netherlands and would like to pay using Ideal, is that possible?

Unfortunately Bodil Jane Shop does not support Ideal. If you are shopping from the Netherlands and are not able to pay using the available payment methods, you can send an e-mail to shop@bodiljane.com to arrange the payment by direct bank transfer or Tikkie.

Do the prices include VAT?

Orders and shipping costs for EU countries include 21% VAT. This is specified on the order confirmation.

Do the prices include shipping costs?

No, the shipping costs will be calculated at the checkout.

Shipping

Will I receive a shipping confirmation?

After your order has been shipped you will receive a shipping confirmation e-mail right away. The tracking code will be included. If you can not find it in your mailbox, please check your spam.

How long will my order take to arrive?

We fulfil orders once or twice a week. Please allow 7 days for dispatching. Orders within the Netherlands, shipped with PostNL, generally take 1-2 days. EU orders, shipped with PostNL, take about 2-8 days, depending on the country. See detailed information here.

What are the shipping costs?

There are a lot of different shipping options. See detailed information here.

I submitted the wrong address at checkout, what can I do?

If you submitted the wrong address, please contact shop@bodiljane.com as soon as possible after placing your order.

Can I pick up my order?

Unfortunately not. We are very sorry, but Bodil Jane Shop is an online shop only.

Returns

Do you accept returns?

We accept returns up to 14 days after you have received your order. Each item must be unworn, unused and in the condition it arrived in. Please note that all sale items are final sales and can not be returned.

How can I return my order?

Kindly send an e-mail to shop@bodiljane.com to notify us. Please include your order details. Then simply print the return form, fill it out and repack the item(s) together with the form. Send the parcel to:

Bodil Jane
Bellamystraat 19B
1053BE Amsterdam
The Netherlands

Please note that you are responsible for all return shipping charges and making sure the parcel arrives safely back at the studio We recommend that you choose a shipping option that provides tracking code.

Can I exchange my order?

Unfortunately not. If you would like to exchange an item, please return the item and place a new order.

Can I cancel my order and get a refund?

You can always cancel your order and have it refunded before your item has shipped. Please contact shop@bodiljane.com as soon as possible if you would like to make any changes or cancellations of your order. We will try to help you as soon as possible, but unfortunately we cannot promise we will read your e-mail in time. Your order is shipped when you have received the shipping confirmation e-mail. After that it is not possible anymore to cancel your order.

My order is damaged or incomplete, what should I do?

We are so sorry! If you experience any damages, losses or other issues with shipping, please contact shop@bodiljane.com within 14 days of receiving your order. Please include your order number and a picture if relevant.

Products

What is a giclée print?

A giclée fine art print is digital print made on a professional inkjet printer. This very high quality, incredibly rich and detailed print is a lot more sustainable than regular prints. It is printed with archival inks that are fade-resistant. See detailed information here.

Do you offer giclée prints in custom sizes?

Yes, we do! We can print any existing illustration by Bodil Jane that you have seen anywhere. Available in our standard print sizes (XS, S, M, L, and XL) or in a custom size. Please note that on top of usual print prices, we charge a fee of €30,00 to create a custom print. Order your custom giclée print here.

Do you offer framed prints?

Unfortunately we do not offer framed prints through this shop. All prints have standard dimensions, so it is fairly easy to find a suitable and affordable frame. If you would like to purchase a framed print, please take a look at Bodil Jane’s Artfully Walls collection.

I have seen a print online, but I can not find it in this shop. Is it available somewhere else?

Besides selling limited edition prints in Bodil Jane Shop, we also sell more affordable prints through Artfully Walls. There are a lot of different prints available in many different sizes. Please find all Artfully Walls prints here.

What is the difference between the prints available in this shop and the prints available through Artfully Walls?

All prints available in this shop are high quality giclée fine art prints. They are carefully curated by Bodil Jane. We offer limited sizes and the prints are sold unframed. They will be shipped from the Netherlands. See detailed information here.

The prints that are available through Artfully Walls are more affordable and also a high quality, but not as high as the giclée fine art prints in this shop. They can be ordered in many different sizes, framed or unframed. The prints are also selected by Bodil Jane, but are usually older work. They will be shipped from the US.

It is always possible to order a print you have seen on Artfully Walls as a custom giclée print from this shop, if you want to make sure you will get the best quality.

Any other question?

Please send an e-mail to shop@bodiljane.com and we will get back to you soon.